Privacy Policy
This Privacy Policy explains how eTranslate AI collects, uses, stores, and protects your personal information.
Last Updated: April 26, 2026
1. Information We Collect
We may collect your name, email address, authentication information, subscription status, usage data, support messages, and technical details such as browser type, device information, and IP-based security logs.
2. How We Use Information
We use collected information to provide and secure the service, process subscriptions, restore purchases, improve product quality, detect abuse, communicate support updates, and comply with legal obligations.
3. Payments and Billing Data
Payments are processed by Paddle. We do not store full payment card details on our servers. We may store billing identifiers such as customer IDs, subscription IDs, transaction IDs, billing status, and billing email for subscription management.
4. Data Storage and Security
Account and subscription records are stored in secure cloud databases and access-controlled systems. We apply reasonable technical and organizational safeguards, but no system can guarantee absolute security.
5. Data Sharing
We do not sell personal data. We may share limited data with trusted service providers (such as authentication, hosting, and payments) only when necessary to deliver the service or fulfill legal obligations.
6. Data Retention
We retain personal data only as long as needed for account operation, subscription history, legal compliance, and fraud prevention. We may retain minimal records required for audit and security purposes after account closure.
7. Your Rights
Depending on your location, you may request access, correction, deletion, or export of your personal data, and may object to or restrict some processing. Contact us to submit a privacy request.
8. Cookies and Analytics
We may use cookies or similar technologies for authentication sessions, security, and product analytics. You can manage cookies in your browser settings.
9. Children's Privacy
eTranslate AI is not intended for children under 13. We do not knowingly collect personal data from children under 13.
10. Contact
For privacy questions or requests, contact support@etranslateai.com.